Thank you for using Poly Problems, the community platform dedicated to improving the Cal Poly campus experience. We are committed to ensuring the app works smoothly for all students.
If you are experiencing technical issues, bugs, or have questions about the app, please use one of the following methods:
For the fastest response, please email us directly. We aim to respond to all inquiries within 48 hours.
- Email: pchinh@calpoly.edu, nmannepa@calpoly.edu
- Subject Line: [Poly Problems Support] Brief Description of Issue
If you have a GitHub account and want to report a technical bug or request a feature:
What should I do if the app crashes?
Please ensure you are on the latest version of the app. If the problem persists, email us with your device model and a brief description of what you were doing when it crashed.
How do I report a physical campus issue?
Use the reporting feature in the app to snap a photo and tag the location. For immediate campus emergencies, please contact Cal Poly Facilities or UPD directly.
My report says "Pending Approval." What does that mean?
To ensure the feed remains helpful and safe for all Mustangs, every submission is reviewed by our team. Once an admin verifies that the report meets our community guidelines, it will be approved and visible on the public feed.
The issue I reported has been fixed. What next?
If your reported issue has been fixed, go to that report from your Profile page and mark the report as Resolved. This helps the community know which campus concerns have been addressed.
To keep Poly Problems a helpful space for all Mustangs, please ensure your reports are:
- Constructive: Focus on clear issues that can be resolved.
- Respectful: Avoid posting personal information or disparaging content.
- Relevant: Ensure reports are related to the Cal Poly campus and student life.
Poly Problems is an independent student project and is not officially affiliated with California Polytechnic State University Administration.