I'm pursuing Technical Support Engineer and Application Support roles where I can combine customer communication with hands-on technical investigation.
Since June 2023, I've built and supported SaaS applications used by approximately 140 users. My work includes reproducing bugs, inspecting API responses and logs, checking database behavior, resolving authentication and payment issues, documenting solutions, and shipping code-level fixes. I also support day-to-day Magento 2 ecommerce operations, including inventory, receiving, fulfillment, and catalog workflows.
- Technical troubleshooting, issue reproduction, and root-cause investigation
- REST APIs, authentication flows, webhooks, and third-party integrations
- SQL queries and relational database investigation
- SaaS onboarding, customer communication, and support documentation
- Magento 2 inventory and ecommerce operations
- Translating technical findings into clear guidance for non-technical users
- Languages: Python, JavaScript, SQL, HTML, and CSS
- Applications: Flask, FastAPI, React, and Electron
- Data: PostgreSQL and SQLite
- Platforms: AWS, Magento 2, Auth0, Stripe, OpenAI, Git, and Jira
- Testing: PyTest, Jest, and hands-on API/workflow validation
- AutoSortPro — AI-powered file organization product and case study
- M2 InstaCount — Magento 2 inventory and receiving application
- Portfolio — experience, projects, demonstrations, and resume