About the Agentic System

BUS 4498 Team Build

Problem to be solved: A local San Luis Obispo café is implementing a new online-ordering and point-of-sale system, but employees have different levels of technical confidence and receive inconsistent training. This can delay adoption, create order mistakes, and disrupt service; at the start of the rollout, only about 40% of employees may feel confident using the new system.

Team Charter

Team Name

BridgeBuilders

Team Members

• Warren Notrica
• Chloe Westberg

System Name

SLO ChangeBridge

System Goal

Help a local San Luis Obispo café successfully implement its new online-ordering and point-of-sale system by creating role-specific training and communications, gathering employee feedback, identifying adoption concerns, and recommending timely change-management actions that improve employee confidence and reduce service disruptions.

Who Is Better Off When This Works?

Employees and managers at the local San Luis Obispo café will be better off because they will receive clearer, role-relevant support while adopting the new digital system, resulting in smoother service and fewer order errors.