I don't just support software — I build it. My production support background gives me a systems-level lens that makes my personal projects unusually well-engineered. I've shipped AI-powered web apps, cross-platform mobile apps, and desktop tools built with modern frameworks and cloud APIs.

React Native · Expo · JavaScript · Anthropic Claude API

A cross-platform mobile app teaching 7 ancient and classical languages from the Silk Road (Bukharian, Farsi, Sogdian, Arabic, Uzbek, Hebrew, Aramaic). Features AI-generated dynamic lessons using Claude, multiple exercise types (MCQ, fill-in-the-blank, matching, word arrangement), XP-based progression, achievement tracking, and daily cultural facts. Each lesson is procedurally generated with accurate vocabulary, native script support, and romanized transliterations.

Electron · Node.js · Anthropic Claude API · PowerShell · ps aux

Cross-platform desktop app that polls live OS processes every 5 seconds, detects hangs via CPU-delta analysis over configurable windows, and surfaces Claude AI-generated triage recommendations. Built with Electron for cross-platform compatibility and real-time process monitoring.

TypeScript · React · Node.js/Express · Anthropic Claude API

An AI-powered tool for instantly generating tailored resumes and cover letters. Reads your profile and job descriptions to generate personalized documents in seconds — ideal for rapid job applications and career transitions.

PHP · CSS

A role-based access control website for personal and project showcase. High-performance PHP backend and custom CSS—built as a learning ground for secure authentication, web layouts, and feature-rich user experiences.

PHP · JavaScript · Twig · SCSS

A fork for custom tooling and experimentation with database management UIs. Tinkering with the legendary phpMyAdmin codebase to improve efficiency, tweak UI, and prototype extensions for production environments.

HTML

A pure-HTML recreation of the arcade classic. A nostalgic side project focused on accessibility and fun browser dynamics.

Python · Groq API · Piper TTS · SQLite · Raspberry Pi Zero 2W

Personal AI companion running on a Raspberry Pi Zero 2W. Auto-routes between Groq's 8B, 70B, and DeepSeek R1 models per message; falls back to a local Ollama server when offline.

• Torah RAG: FTS5 SQLite corpus spanning Tanakh, Talmud, Zohar, Dead Sea Scrolls, and Sumerian literature — relevant passages injected into every Jewish/Kabbalistic query
• Quantum reasoning: daily quantum circuit simulations (Qiskit) explore human-dilemma scenarios; insights accumulate over time and compound future reasoning
• Multilingual TTS: Groq Orpheus (English), Google Translate TTS (Hebrew/Russian/Spanish), Piper neural TTS with auto-restart fallback — all on a 512 MB Pi Zero 2W
• Bluetooth audio: pair headphones by voice ("scan for bluetooth", "pair my headphones") — auto-detected at startup, all TTS and music routed and resampled (ffmpeg) to match A2DP format; physical disconnects (headphones powered off) detected automatically before each TTS call
• Phone calls (HFP): dial and receive calls via Bluetooth HFP; auto-detects voicemail, IVR, or live callers; speculative pre-generation so the voicemail message is ready at the beep; live calls carry full conversation history across turns; early-speech-onset detection prevents Whisper hallucinations on 8kHz SCO audio from misclassifying a real pickup as voicemail
• Quantum conversation scenarios (quantum_convo.py): runs a quantum circuit over conversation directions (empathy, playfulness, depth, small talk) and uses the interference pattern to prioritize call topics — python3 zeev/quantum_convo.py --name NAME --call NUMBER
• Web UI + device mode: mobile-friendly SSE chat interface and a push-to-talk Whisplay HAT mode with thermal camera support

AI & APIs Anthropic Claude API Prompt Engineering Claude Vision MCP GitHub Copilot Claude Code Prompt Caching

Android Kotlin Android SDK AccessibilityService ViewBinding Material 3 WorkManager NotificationCompat SharedPreferences BootReceiver Firebase Gradle

Web / Frontend React React Native Expo TypeScript JavaScript Node.js Express Vite Canvas API HTML/CSS

Desktop Electron IPC / contextBridge PowerShell Cross-Platform

Python ReportLab PDF Generation BiDi/Unicode Pillow

Production Support SQL PowerShell ServiceNow Control-M Azure DevOps GitLab ITIL Charles River (CRD)

Independent Developer & AI Builder | Self-employed
Nov 2025 - Present
Building AI-powered tools, Android apps, and full-stack projects using Claude API, Kotlin, React Native, and Python. Actively seeking production/application support roles in the Boston area.

Production Support Engineer | Parametric (Contract)
Jun 2025 - Nov 2025 · Boston, MA (Hybrid)
Production monitoring & incident management for Fixed Income trading systems · Automated PowerShell and GitLab deployment pipelines · SQL and Unix troubleshooting for real-time data issues

Application Analyst | New England Law | Boston (Contract)
Jan 2024 - Dec 2024 · Boston, MA (On-site)
ITSM & Change Management: Implemented ServiceNow workflows for Incident, Change, and Service Request processes, improving SLA compliance and formalizing change management with product owners and stakeholders.

Support Engineer | SimCorp
Apr 2019 - Jan 2024 · Greater Boston (Hybrid)
Led ITIL-aligned incident and problem management for client reporting on investment management platform, reducing mean time to resolution by 25% through standardized runbooks and shared knowledge bases.

Support Engineer III | Tangoe
Jun 2015 - Oct 2016 · Waltham (Hybrid)
Managed incident and problem lifecycles for global clients, authored runbooks and protocol documentation, and trained onshore/offshore teams to standardize support processes and improve SLA performance.

Application Engineer I | Orion Health
Mar 2014 - Jun 2015 · Greater Boston (On-site)
Queried terabyte-scale Oracle datasets and used Linux Bash for triage and root-cause analysis, supporting clinical applications with strict compliance and production deadlines. Trained staff on reporting accuracy.

Client Service Analyst | Boston Medical Center (Contract)
Jul 2013 - Mar 2014 · Greater Boston (On-site)
Performed incident triage and SQL-based root cause analysis for patient-facing systems, improving reporting accuracy and compliance and contributing to process improvements for production support teams.

Senior Associate & Associate II | State Street
May 2008 - Feb 2013 · Quincy, MA
Supported accounting and trade systems through incident and problem management; coordinated escalations to development; led root-cause analysis that resolved a major coding error and preserved client trust.

Skills & Expertise: ITIL · SLA Management · Incident & Problem Resolution · SQL & Unix/Linux · Production Support · ServiceNow · PowerShell Automation · CI/CD Pipelines

Application Support Engineer based in the Greater Boston area, with a strong background in enterprise financial systems, incident management, and workflow automation. Passionate about building production-grade tools and AI-powered applications.

Currently open to hybrid or on-site Application/Production Support Engineer roles in the Boston area (remote EST/CST considered).

📧 azaurov@gmail.com · 🔗 LinkedIn · 🌐 sogdiana-gematria.net