Add Templates API guide - #51
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| A template stores reusable message content in Hellotext. Create it once through the Templates API, keep its Hellotext ID, and use that ID when your backend sends an individual message through the Messages API. | |||
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| Creating a template does not send a message, create a campaign, or enable a playbook. Delivery still depends on the selected channel, the customer profile, consent, channel availability, and, for WhatsApp, Meta approval and the customer service window. | |||
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When a backend sends an approved WhatsApp template after the customer service window has closed, the closed window does not prevent that send; it is precisely when a template is required, as this guide explains at line 202 and the WhatsApp fundamentals explain elsewhere. Describing delivery as depending on the window can lead integrators to suppress valid template sends or misdiagnose failures. Limit the window dependency to free-form messages, and make the equivalent correction in the Spanish guide.
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