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Add SMS channel fundamentals guide - #53

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pelcasandra merged 2 commits into
mainfrom
codex/sms-fundamentals-guide
Aug 7, 2026
Merged

Add SMS channel fundamentals guide#53
pelcasandra merged 2 commits into
mainfrom
codex/sms-fundamentals-guide

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@pelcasandra

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Summary

  • add bilingual SMS channel fundamentals guidance for campaigns, playbooks, routes, Inbox conversations, captures, and API messages
  • distinguish campaign fallback, proactive autonomous channel selection, and reactive support conversations
  • explain sender availability, SMS parts and encoding, consent, replies, delivery states, limits, and troubleshooting
  • connect the guide from the Channels & Messaging navigation and related WhatsApp, pricing, and API guides

User impact

Customers now have one operating guide for SMS without reintroducing retired number acquisition, number migration, or keyword features.

Validation

  • yarn build
  • verified all internal links on the generated English and Spanish guide pages
  • verified both local routes return HTTP 200

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@pelcasandra
pelcasandra merged commit 15d7266 into main Aug 7, 2026
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