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Document X-Zammad-Suppress-Notifications header for ticket update API#862

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ralf401 merged 2 commits into
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dk/issue-6042-suppress-notifications-header
Jun 25, 2026
Merged

Document X-Zammad-Suppress-Notifications header for ticket update API#862
ralf401 merged 2 commits into
pre-releasefrom
dk/issue-6042-suppress-notifications-header

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@dominikklein

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Summary

Documents the new X-Zammad-Suppress-Notifications: true HTTP header introduced in zammad/zammad#6042.

Adds a tip block to the Update section of the Tickets API page explaining:

  • How to use the header to suppress agent notifications (email + in-app)
  • That it targets automated integrations to avoid notification loops
  • Permission scope: agents and admins only, ignored for customers
  • That the same header works on POST /api/v1/ticket_articles and the GraphQL ticketUpdate mutation

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github-actions Bot commented Jun 23, 2026

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📦 html-fea9817

@dominikklein

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@ralf401 @fliebe92 Maybe you can have a look.

Comment thread api/ticket/index.rst Outdated
Comment thread api/ticket/index.rst Outdated
@ralf401 ralf401 merged commit 9ee2247 into pre-release Jun 25, 2026
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@ralf401 ralf401 deleted the dk/issue-6042-suppress-notifications-header branch June 25, 2026 09:45
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3 participants